Bad communication from the start. They set meetings and then never called and then finally messaged over an hour later to say they were now too busy.
There was a complication which meant they had to send someone else who was understandably late. However they didn’t have any of our songs and when they arrived, needed to be told our first dance song and we later realised they didn’t know any of the playlist we’d chosen. Once we’d resent it, they played some but not all. Bad attitude throughout in communications and an insulting £25 was given 2 months later than they said for the inconvenience. We even had to chase them for that. Don’t add stress to your wedding.